Privacy Policy
Claire and Charles ("We") are dedicated to protecting your privacy and safeguarding your personal information. We take your privacy seriously and adhere to the highest industry standards, as outlined by the Privacy Act 1988.
PERSONAL INFORMATION COLLECTED
By providing Claire and Charles with your phone number(s), email, and mailing address, you enable us to update you swiftly and efficiently about our offerings through these channels, unless you opt-out. Your consent in this agreement allows us to share your personal information with trusted third parties or service providers, both within Australia and internationally, as necessary. Claire and Charles will only disclose personal information such as your date of birth or other details after verification and in compliance with the Privacy Act. You have the right to access all your personal information held by Claire and Charles. We do not sell, share, or trade personal information collected online with third parties, except within our corporate group for internal purposes.
COLLECTION OF PERSONAL INFORMATION
When you create an account with Claire and Charles, we may collect the following personal information:
- Name
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
This information is utilised for purposes such as:
- Delivering products you have purchased
- Verifying your eligibility for our products
- Providing updates on product delivery and customer support
- Offering relevant product information
By registering on our website, you consent to receive marketing and promotional materials. You may unsubscribe from these communications at any time using the unsubscribe feature in the electronic marketing material.
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information at any time by contacting us directly at info@claireandcharles.com.au.
SENSITIVE INFORMATION
Sensitive information, as defined by the Privacy Act, includes data about racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, criminal records, or health information. We will use such information only for:
- The primary purpose for which it was collected
- Secondary purposes directly related to the primary purpose
- With your consent or as required by law
THIRD PARTIES
Whenever feasible, we collect personal information directly from you. However, we may receive information from third parties, and in such cases, we will take reasonable steps to inform you of the information provided by these third parties. Your personal information may be disclosed to:
- Third parties with your consent
- As required or authorised by law
SECURITY OF YOUR PERSONAL INFORMATION
Claire and Charles are committed to securely storing your information. We protect your personal data by:
- Restricting access to it
- Maintaining secure technological solutions to prevent unauthorised access
- Using 256-bit SSL (Secure Sockets Layer) encryption technology for financial transactions
We will keep your personal information secure and take reasonable steps to destroy or permanently de-identify it when no longer needed, though most information will be retained for at least seven years as per our data retention policies.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose your personal information to any third party except those directly involved in delivering products purchased from the Claire and Charles website or related companies. We may also disclose personal information in exceptional cases, such as to prevent a threat to life or health or for law enforcement purposes, in compliance with the Privacy Act and National Privacy Principles.
COLLECTION OF COMPUTER DATA
When you visit the Claire and Charles website, our servers automatically record data sent by your browser, which may include:
- IP address
- Browser type
- Referring web page
- Pages visited on our site
- Time spent on those pages
- Information searched on our site
- Access times and dates
- Other statistical information
This data is used to improve our website and services and will not be linked with personal information. We use Google Analytics and cookies to analyze website usage, but you can opt-out through your browser settings or by using specific browser plugins.
As you navigate our site, advertising cookies help us understand your interests. Our display advertising uses this data to present you with relevant ads on other sites. Google Ads and Facebook retargeting services use cookies to show ads based on past interactions with our website. This data does not include personal details like your name or email.
ACCESS TO YOUR PERSONAL INFORMATION
You can access and update your personal information by contacting us in writing. Claire and Charles do not charge for access requests but may charge a fee for providing a copy of your information. We may require identification to verify your request.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
Ensuring the accuracy and completeness of your personal information is crucial to us. Please notify us of any changes or inaccuracies so we can update our records and continue providing quality services.
CHANGES TO PRIVACY POLICY
Claire and Charles reserve the right to modify this Privacy Statement at any time. Changes will be published on our website.
CONTACT
For questions, comments, or requests regarding this privacy policy, please contact us at info@claireandcharles.com.au.