Delivery Policy

AUSTRALIAN SHIPPING
We offer FREE Australia Wide standard shipping for orders over $99
For orders under $99 we offer a flat standard shipping rate of $9.95. (We use Australia Post)
For orders under $99 we offer a flat express shipping rate of $12.95. (We use Australia Post)
Orders are processed in AUD
All orders are dispatched within 3-5 business days.

Please Note: We have a minimum order threshold of a $29.95

There are currently major delays with Aus Post. We can not guarantee when your parcel will arrive.
You can track your order using your tracking number we email you here: https://auspost.com.au/mypost/track/#/search 
 
SHIPPING DELAYS
Claire and Charles make every effort to ensure that product(s) ordered and paid for are dispatched within 3-5 business days. During busy sale periods orders may require additional days to be processed before they are shipped.
If you have any concerns or questions regarding your order please contact us through the contact form
 
ORDER CANCELLATIONS
If your order has been dispatched and/or a tracking number allocated, unfortunately we are unable to cancel your order.
Prior to finalising your order, kindly verify the accuracy of your billing and shipping address details. If there are any changes needed to your address or delivery instructions, please promptly communicate them to Claire and Charles within 12 hours of placing your order (does not apply if already dispatched). It is crucial to ensure the correctness of your billing and shipping information before submitting your order.
 
AUTHORITY TO LEAVE/NON DELIVERY/MISSING PARCELS/WRONG ADDRESS SUPPLIED BY CUSTOMER
All of our parcels are automatically - Authority to Leave, Claire and Charles assumes no liability or responsibility for the parcel once it has been delivered to address given (verified through the tracking number provided by the Postal Carrier, a photo of delivery, or GPS coordinates) to your specified address. 

In cases of non-delivery or missing parcels, we recommend initiating an investigation with the postal carrier, who will inquire into the location of the parcel. We are unable to lodge an inquiry for you.
 
UNCLAIMED PARCELS
If your package is unclaimed and is returned back to us, any shipping costs charged to us by the courier to return the parcel back to us and any restock fee, which will not be refunded. A $10 fee will be charged to resend any items to you if they are returned to us. This will be standard shipping.
 
SHIPPING TERMS & CONDITIONS
Claire and Charles cannot assume responsibility for delays in delivery caused by unforeseen circumstances, including but not limited to natural disasters, epidemics, lockdowns, delivery company strikes, postal service delays, Customs handling times, and other events beyond our control. Please note that timeframes provided are approximate, and delivery times are estimations that may vary based on factors such as your location, distance from metropolitan areas, high-sales periods, natural disasters, pandemics, shipping courier delays, credit card verification processes, customs holds, and any other delays beyond our influence.